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Chiu, W Y B and Ng, F F (2015) The mediation influence of job satisfaction on organisational commitment amongst quantity surveyors. Construction Economics and Building, 15(01), 56-74.

Fernandez-Lopez X and Coto-Millan, P (2015) From the boom to the collapse: a technical efficiency analysis of the Spanish construction industry during the financial crisis. Construction Economics and Building, 15(01), 104-117.

Forsythe, P (2015) Monitoring customer perceived service quality and satisfaction during the construction process. Construction Economics and Building, 15(01), 19-42.

Jelodar, M B, Yiu, T W and Wlikinson, S (2015) Systematic representation of relationship quality in conflict and dispute for construction projects. Construction Economics and Building, 15(01), 89-103.

  • Type: Journal Article
  • Keywords: Relationship quality; conflict; dispute; fault tree analysis; general system theories
  • ISBN/ISSN: 2204-9029
  • URL: https://doi.org/10.5130/AJCEB.v15i1.4281
  • Abstract:
    The construction industry needs to move towards more relational procurement procedures to reduce extensive losses of value and avoid conflicts and disputes. Despite this, the actual conceptualization and assessment of relationships during conflict and dispute incidents seem to be neglected. Via a review of literature, relationship quality is suggested as a systematic framework for construction projects. General system theory is applied and a framework consistent of four layers respectively labelled as triggering, antecedent, moderation and outcome is suggested. Two different case studies are undertaken to represent the systematic framework; which verifies that changes in contracting circumstances and built environment culture can affect the identified layers. Through system reliability theories a fault tree is derived to represent a systematic framework of relationship quality. The combinations of components, causes, and events for two case studies are mapped out through fault tree. By analysing the fault tree the combination of events that lead to relationship deterioration may be identified. Consequently the progression of simple events into failure is formulized and probabilities allocated. Accordingly the importance and the contribution of these events to failure become accessible. The ability to have such indications about relationship quality may help increase performance as well as sustainable procurement.

Owusu-Manu, D-G, Badu, E, Holt, G and Edwards, D (2015) Determinants of management innovation in the Ghanaian construction consulting sector. Construction Economics and Building, 15(01), 75-88.

Ramachandra, T and Rotimi, J (2015) Causes of payment problems in the New Zealand construction industry. Construction Economics and Building, 15(01), 43-55.

Walker, D H T, Harley, J and Mills, A (2015) Performance of project alliancing in Australasia: a digest of infrastructure development from 2008 to 2013. Construction Economics and Building, 15(01), 1-18.